B2B Marketing Social Media
Social Media Statistics for Australia (Updated August 2024)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
B2B Customer Experience,
Customer Feedback &
Net Promoter Score
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
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B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
Tom Allan
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Net Promoter Score Benchmarks
Net Promoter Score Benchmarks: Don’t Waste Your Time On External Data
It comes in many flavours but easily the most common Net Promoter Score question I get asked is: How good is my Net Promoter Score? The root of this question is “how can I benchmarkRead more “Net Promoter Score Benchmarks: Don’t Waste Your Time On External Data”
B2B Marketing Lead Nurturing
B2B Email Marketing Expert Secrets You Must Steal
Done properly, email marketing can be one of the most powerful lead-conversion tools in your marketing arsenal. But more often than not email marketing is done carelessly and quickly turns into nothing more than spam in your prospect’s inboxes. Professional marketers have some secrets that can help you – here are those secrets in a…
B2B Marketing Lead Generation
Great Practical Lead Prospecting Approaches + Best Practices
This practical post looks at 7 lead prospecting types all business can use and 3 best practices to maximise the number of leads you convert.
B2B Marketing Social Media
The Essential Guide: Paid Media vs Earned and Owned Media
Paid Media, Earned Media and Owned media are the three key ways to get marketing messages distributed. We review each of type, their pros and cons.
Customer Experience
Best Practice Customer Experience Team Design
Best practices for building a high-performing customer experience (CX) team: Insights from top CX leaders.
Customer Lifetime Value
Generating Higher Profits by Managing Customers as Financial Assets
“Your customer is your most powerful asset”, yet, few organisations actually manage and monitor their customers as a financial asset?
What Are You Looking to Achieve?
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In-Depth Guides
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- info@genroe.com.au
- +61 2 9191 4700
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