B2B Marketing Social Media
Social Media Statistics for Australia (Updated August 2024)
Australian social media statistics from across a wide variety of sources with analysis and recommendations on which platforms are most effective.
B2B Customer Experience,
Customer Feedback &
Net Promoter Score
B2B Customer Experience
20+ years of experience in all aspects of Customer Experience Consultancy: research, analysis and implementation.
We help you generate more value, faster, from your CX transformation journey.
Learn more:
B2B Marketing
We are a B2B Growth marketing agency helping clients to capture and convert sales.
Our speciality is marketing complex, high-value B2B products and services.
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Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with
David Schekoske
Iron Mountain
One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Jeff McLean
Grays
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
Tom Allan
Featured Posts
Net Promoter Score Best Practices
The 7 Steps to Best Practice Net Promoter Score® Implementation
Implementing a Net Promoter Score process in your organisation can drive powerful business results. Here’s how to do it right the first time.
Net Promoter Score: A Comprehensive Introduction
An introduction to the popular Customer Experience metric Net Promoter Score (NPS) and how to use it to increase revenue and reduce costs for your business.
Customer Journey Mapping
2024’s Best Customer Journey Mapping Tools
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
B2B Marketing Lead Nurturing
How to Tell a Lead from a Prospect and an Opportunity
Confused about lead vs prospect? Learn the exact differences through our clear 5-stage B2B sales model. Includes practical definitions, real examples, and when/how leads become prospects. Perfect for sales & marketing teams.
Customer Lifetime Value
Cross-Selling: How Successful Companies Capture More Value
When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, isRead more “Cross-Selling: How Successful Companies Capture More Value”
Customer Feedback Response Rates
The Best Customer Feedback Survey Incentives
Sitting with management at the final review for your customer survey questionnaire someone is going to ask about the incentive for survey completions. It’s a good question but what is the right answer? It dependsRead more “The Best Customer Feedback Survey Incentives”
Net Promoter Score Analysis
How to calculate NPS® Margin of Error and other Statistics (Excel Download)
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went down last month and she want’s to know why. LooksRead more “How to calculate NPS® Margin of Error and other Statistics (Excel Download)”
Customer Feedback for Small and Medium (SME) Businesses
The Best Customer Feedback Tools for Small Business
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
What Are You Looking to Achieve?
Book a time to review your B2B Customer Experience, Customer Feedback or NPS needs.
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No pressure.
Just good, honest, advice.
Technology Partners
In-Depth Guides
Contact Us
- info@genroe.com.au
- +61 2 9191 4700
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Level 33, 264 George St
Sydney, NSW 2000
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Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.