About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations.
The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?
In this webinar, we’ll discuss
- Dealing with small sample sizes
- Why you shouldn’t focus on score
- How to deal with scores that seem wrong.
- How to reduce score begging
- Exactly what to include in your report
- And more.
