A comprehensive introduction to this widely used customer feedback metric and how you can use it to drive improvements in your business.
In-depth guides covering:
- Statistical analysis
- survey Design
- Implementation
- Response rates
- and much more
The ultimate resource list for B2B companies looking to attract and manage sales leads.
Our Latest Posts
2024’s Best Customer Journey Mapping Tools
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
How to Tell a Lead from a Prospect and an Opportunity
Confused about lead vs prospect? Learn the exact differences through our clear 5-stage B2B sales model. Includes practical definitions, real examples, and when/how leads become prospects. Perfect for sales & marketing teams.
Cross-Selling: How Successful Companies Capture More Value
When casting around for ways to increase sales there are really only two options: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is
The Best Customer Feedback Survey Incentives
Sitting with management at the final review for your customer survey questionnaire someone is going to ask about the incentive for survey completions. It’s a good question but what is the right answer? It depends
How to calculate NPS® Margin of Error and other Statistics (Excel Download)
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went down last month and she want’s to know why. Looks
The Best Customer Feedback Tools for Small Business
When you decide to get serious about understanding what your customers think, these are the best small business customer feedback tools.
