Adam Ramshaw, Author at Genroe | Customer Experience | Net Promoter Score

[Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program

Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.

In terms of “best practice” should NPS be calculated based on the date a survey was sent or the date of the response — it depends.

Effective and easy to copy marketing automation use cases you can deploy to boost leads and sales.

Technical blogging made simplified. How to get the right keywords, write with great structure, in language that’s easy to understand and ranks.

Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies

Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.

Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS

Learn how to implement effective customer feedback governance in your organisation. Discover why it matters and how to do it right.

Discover what variables are important in your response rate and use that information to calculate the acceptable survey response rate.

How to write a customer satisfaction survey email template for your NPS or customer satisfaction survey and generate great response rates.

Get the complete guide to designing a successful Net Promoter Score Survey that will help you build a best practice survey the first time.

Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.

Get the most out of your call centre project with these essential steps to documentation success. Start today!

After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to

Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.