Documenting Your Contact Centre Project to Maximise Success
Get the most out of your call centre project with these essential steps to documentation success. Start today!
Get the most out of your call centre project with these essential steps to documentation success. Start today!
After spending 15 minutes on the phone to my bank the nice lady asks me if I would hold on after she hangs up to
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
Biased questions are a common problem in surveys and this post outlines what they are, how to identify them and how to fix them.
These great B2B marketing blogs provide actionable and results-driven tactics and strategies – most marketers will learn from them.
Using Double Barrelled Questions are a common mistake among survey designers and this post outlines what they are, how to identify them and how to fix them.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
HubSpot CRM and Zoho CRM are both good products. But at the free level HubSpot CRM has the edge over Zoho in a few key areas.
To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful.
The 5 Stages in the Retail Customer Journey – what they are, how to measure and use them.
Small business and customer service experts answer the question: “What’s your personal, number one, customer service must do?”
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them.
Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success.
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
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