Generating Higher Profits by Managing Customers as Financial Assets
“Your customer is your most powerful asset”, yet, few organisations actually manage and monitor their customers as a financial asset?
“Your customer is your most powerful asset”, yet, few organisations actually manage and monitor their customers as a financial asset?
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Sell more to existing customers: How and Why you should be focusing more efforts in this area and how you can improve your success rate.
Discover why API integration between SaaS platforms can be challenging despite claims of easy connectivity. Learn about webhooks and data pumps
This regularly updated post provides links to the most popular Customer Experience (CX) podcasts along with their focus, key presenters and durations.
Discover common customer pain points and learn effective strategies to address them. Dive into our latest post to enhance your customer experience now!
Discover effective bank customer retention strategies tailored to each stage of the customer life-cycle. Learn how to leverage customer feedback and personalization to keep your banking customers engaged, loyal, and satisfied. Explore the secrets of successful customer retention in the competitive world of banking.
What are Customer Journey Maps, User Journey Maps, User Flows and Buyer Journeys, where and how you should use different customer journey maps.
Best practices for building a high-performing customer experience (CX) team: Insights from top CX leaders.
We are sharing the three service attributes that consistently drive 80% (or more) of customer loyalty across a range of businesses.
Unlock the secrets of CX success! Master the art and science of measuring customer experience in this game-changing guide.
“Discover why AI-driven chat tools are making FAQs obsolete and transforming customer service for the better. Embrace the future of support now!
Explore the transformative power of AI chatbots in B2B settings. Discover practical use cases, benefits, and how to integrate them for enhanced customer experience. Dive in now!
Discover how FleetPartners, revolutionises its CX approach with a CX Forum, closing the loop and the innovative use of CustomerGauge.
Generative AI is transforming customer success, but how can businesses ensure it’s used ethically?
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