Predicting Customer Churn In B2B and B2C
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Get the most out of your call centre project with these essential steps to documentation success. Start today!
Unlock the power of call centre reporting and analysis to improve your marketing. 80% of businesses can benefit from better Call Centre Reports.
The Customer Retention Rate formula, what goes into it and download a free Customer Retention Rate calculator.
To turn prospects into customers, you need a customer journey marketing strategy. Here are the 3 stages of the journey and how to be successful.
The 5 Stages in the Retail Customer Journey – what they are, how to measure and use them.
Small business and customer service experts answer the question: “What’s your personal, number one, customer service must do?”
This posts examines what a customer pain point is and how to use your customer journey map to identify and eliminate them.
Demystifying the process of running a customer journey mapping workshop and providing a step by step process for success.
Customer journey mapping can be extremely beneficial but there are also some potential disadvantages that should be considered.
B2B customer journey guide covering the basics of customer journey mapping to advanced topics including running the journey mapping workshop.
What is Customer Lifetime Value (CLV), why it’s important and how to calculate it for a range of customer relationship types.
This regularly updated post provides links to the most popular (defined below) books on CX and related areas, along with their authors, ratings and prices.
We look at seven ways to use SMS messaging to improve your B2B customer experience.
In B2B, customer interactions are pivotal exchanges. A serious misunderstanding can fatally undermine a business relationship and the question is simple: are you making the
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