The Buzz Insurance launch an innovative new customer loyalty program
The Australian general insurance business has become a hot house of competition, with heavy promotion by new overseas online insurers. Intense competition can be a
The Australian general insurance business has become a hot house of competition, with heavy promotion by new overseas online insurers. Intense competition can be a
Continuous Process Improvement is associated to actions a business takes to continually re-evaluate and change any of its processes based on increasing efficiencies of the
Customers, just like products, tend to progress through a lifecycle. In this case, a “customer lifecycle”. If you manage this process properly, you will have
Ensuring success in your next call centre tender evaluation is more than just using good project management techniques. A few months ago, a client called
It is clear that leading brands are using Twitter and other social media channels to deliver reactive service to their customers. Probably the best known
The post, Creating a culture of customer advocacy by Rob Markey raises a subject that I’ve chatted with clients a lot about over the years.
What is Closed Loop Reporting (CLP) Closed Loop Reporting is any reporting that is done by a business (or silo within a business) where the
Measuring the effectiveness of customer loyalty programs has always been a bit of a problem. We know the objectives of these programs clearly. These would be customers
Most of our clients see the ability to increase their cross sell rates as a good way to increase their overall share of the customer’s
Delivering good customer service has gone from a “nice to have” to a “core deliverable” in the past 10 years. Making sure that your organisation
We do a bit of work on loyalty programs for some of our clients. I quite like the mixture of automation, pro activity, data-insight and self-serve that
When trying to drive improvements in your customer experience, one key is understanding exactly what drives change in the customer’s perception of their experience. Often,
Copyright Genroe (Australia) Pty Ltd | All Rights Reserved. | Privacy Policy | Cookie Policy
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.