Customer Feedback Change Management

Customer feedback and the Net Promoter® process can drive customer engagement and improvement in your business but only if you first engage your employees. But

The only reason we collect customer feedback, including Net Promoter ® is to understand how we can improve the customer experience and lift profits. Often

I’m sure you’ve heard that you need to engage all staff in the customer feedback process. So have we, and we recommend to all of

The idea of openly and transparently sharing live customer feedback often causes concern at all levels of the organisation. However, implemented sensibly, complete transparency of