Net Promoter Score: A Comprehensive Introduction and Resource List

How to calculate NPS® Margin of Error and other Statistics (Excel Download)

Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went

Excel/Google Sheets NPS Calculator using the COUNTIF function – includes a downloadable spreadsheet you can adapt to your own needs.

Implementing a system to automate data collection and reporting for Net Promoter Score data is an important step in using the NPS Process.

Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.

The term Employee Net Promoter Score® or eNPS is seen increasingly often in company reports, but what is it and should you use it? Since

In this post I provide a practical approach to setting Net Promoter targets for your organisation and staff.

Unlock the power of customer loyalty with this ultimate guide to choosing the right NPS software for your business – whatever it’s size.

Transform healthcare with NPS insights: Engage patients, optimize care, and boost loyalty. Your guide to patient-centric excellence.

How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.

NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.

Dealing with small sample sizes, Why you shouldn’t focus on score, How to deal with scores that seem wrong, How to reduce score begging and more…

Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar.

Empirical evidence showcasing the impact of enhanced customer experience on retention rate and revenue, as shared by Wolters Kluwer Asia Pacific.

Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.

Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS