How to calculate NPS® Margin of Error and other Statistics (Excel Download)
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went
Home >> Net Promoter Score >> Analysis Performing thorough and accurate analysis on your Net Promoter Score survey data is what allows you to make the changes in your business and drive success.
Your boss walks in with a chart of the last 12 months of transactional Net Promoter survey results and she’s not happy! The score went
How to segment NPS feedback for more granular insights, including by customer demographics, behaviour, and purchase history.
Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.
About 3 minutes after your first customer feedback or Net Promoter® survey goes out, management will be pounding the desk for a report with charts, analysis
One may be the loneliest number but, when it comes to Net Promoter, Zero is more special than you realise. I’ve been saying for a while
In this recent post by Fonolo American Airlines was hammered for having an outstanding (in a bad way) number of Twitter users complain about being on
Whoohoo your Transactional NPS® system dashboard tells you the score is up by 15 points, week on week. Good news! Let’s get this out to
From the early days of data-driven marketing, it has been known that marketers can predict which customers are most likely to respond to an offer
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