Net Promoter® Organisational Change Management Done Right
For over 40 years, CCH Australia has been editing and publishing information resources relied upon by lawyers, accountants and others to help them provide advise for
For over 40 years, CCH Australia has been editing and publishing information resources relied upon by lawyers, accountants and others to help them provide advise for
Over the last 12 months, Genroe has been privileged to work with nib health funds (one of Australia’s fastest growing health funds) to help them
I wrote recently about how engineers in process plants are never happy with the status quo. They are always looking for improvements and tweaks to
Recent analysis of Net Promoter Score® data from one of our clients indicates that NPS is almost three times more sensitive at predicting customer churn than
Recently, the CFO of one of my customer’s asked “How to we determine the value of Net Promoter Score?” and wanted a “two sentence response”.
Over the past couple of weeks, I have seen quite a lot of negative feedback about Net Promoter Score®. This issue seems to not be
The great debate about the prediction ability of Net Promoter Score (NPS®) continues apace. With any change or new idea, there are those that embrace
From the early days of data-driven marketing, it has been known that marketers can predict which customers are most likely to respond to an offer
In 2010 Satmetrix release some European Net Promoter Scores and I thought it would be interesting to review them versus Australian data of the same
A while ago, “What’s Wrong With the Net Promoter Score” by Augustine Fou was posted on ClickZ. Sure, Net Promoter Score has it’s critics but I
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