Customer Feedback Implementation

Learn how to implement effective customer feedback governance in your organisation. Discover why it matters and how to do it right.

In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous

The number and range of customer feedback surveys being undertaken by organisations wanting to understand how their customer’s feel about the organisation and its product

Disclaimer: I will preface this post by stating that I am not a lawyer. The information below is my understanding from reading the documents and consulting

Do you ever wonder what separates the organisations that really excel at customer feedback from the ones that fail dismally? What actually separates Zappos, Amazon,

When you start out on your transactional customer feedback or Net Promoter program everything looks rosy but there are six issues that you will run