Every change that we want, or any idea that we have, we can talk to Genroe and they will make it happen or do something to make it happen to the same effect.
They stay there, they understand the business and then we get the benefit of all of their experience and they are specialist.
Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.
A combination of street smarts as well as just an academic understanding of what NPS is all about. Genroe are passionate about it.
One of the best suppliers I have dealt with in terms of servicing customers & partnership.
We chose Genroe to help us design and build an enterprise Customer Experience program which leveraged the CustomerGauge platform.
From the very start it was clear that Adam was highly experienced in CX and committed to getting us the right outcome, even if that meant he needed to challenge our ways of thinking.
In two years, we have fully embedded our CX program, maintained a very high NPS and leveraged customer insights to continue to transform our business. Throughout, Adam and the Genroe team have been available and willing to jump in when required to ensure we met our goals.
If you are planning on building out a successful CX program that is not just about NPS, then I recommend giving Adam at Genroe a call.
If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.
The platform is cost-effective, uncomplicated and backed up by Genroe’s incredibly responsive local team who are always eager to provide support when required.
The CustomerGauge platform has enabled us to measure the end to end customer journey and make data driven decisions to drive operational improvements, resulting in substantial increases to our NPS scores and customer retention rates.
We would have put CustomerGauge into close to ten of our businesses [since 2012]. What I would say about the platform in every instance of the ten instances we’ve done is that it has really built upon the employee culture that we’ve had. It’s been transformational. I know one of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.
Adam Ramshaw from Genroe was engaged by the City of Ryde to survey customer satisfaction levels of our new Ryde Planning and Business Centre. Adam has consistently provided us with a high level of expertise and excellent customer service.
Whenever we have required assistance with the development of urgent reports, Adam’s response has always been prompt and extremely professional. Reports produced by Genroe are of superior quality enabling the business to critically analyse its position to ensure decision making is sound and based on best practice data. I have no hesitation recommending Genroe to other business colleagues.
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