FREE GUIDE
Net Promoter Business Case Benchmark Outcomes
When you are trying to fund an NPS programme, the question that derails the business case is always the same: "what would we expect to see?" This reference is the proof-point section of your own business case.
- 12 pages
- 6 min read
What's inside
- Revenue impact benchmarks from publicly-reported NPS programmes
- Retention rate improvements correlated with NPS-driven changes
- Share-of-wallet and cross-sell uplift evidence
- Sources for each benchmark so you can reference them in your own paperwork
“If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge. The CustomerGauge platform has enabled us to measure the end to end customer journey and make data driven decisions to drive operational improvements, resulting in substantial increases to our NPS scores and customer retention rates.”
Peter Perla
Sumo
Who it's for
- Executives building or defending the business case for an NPS programme
- Programme managers needing publicly-sourced benchmarks to anchor expectations
- Finance teams modelling the expected revenue and retention impact