FREE TEMPLATE
Survey Data Analysis in Excel
Cross-tabs, segment views, trend reporting, and the formulas you need to get from raw survey responses to a report you can act on.
What's inside
- A working Excel model with pivot-table cross-tabs already configured for typical CX survey data
- Segment views — score breakdowns by customer type, region, product or any column in your raw data
- Trend sheets for tracking score movements over time, with clean chart templates
- Notes on the analysis traps to avoid (small subsamples, ignoring response bias, over-segmenting)
“Genroe’s ability to be hands on with all areas of our business, guide each area of our business through the steps of introducing NPS into our BAU through outstanding communication, was their greatest strength.”
Michael Bray
Grays
Who it's for
- Analysts turning raw survey exports into a report executives can act on
- Programme managers wanting a transparent model instead of a black-box dashboard
- CX leaders setting up survey analysis before investing in a dedicated platform