FREE WEBINAR
The NPS Report — what good looks like
A recorded walkthrough of what a good monthly NPS report looks like — what to include, what to leave out, how to present to executives.
What's inside
- The structure of an NPS report that lasts longer than the meeting it was built for
- Which charts earn their place — and which executive-favourite formats actively mislead
- Commentary patterns that turn a score movement into a decision
- How to present action items so the close-the-loop status is unambiguous month-on-month
“Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always! I would not hesitate to recommend Genroe to anyone.”
Renee Farnham
nib Health Funds
Who it's for
- Programme managers preparing the monthly NPS pack for executives
- CX leaders inheriting a report nobody trusts and needing to rebuild credibility
- Analysts working out which charts earn their place and which to cut