For a relatively niche industry segment, Customer Experience has a rich variety of regular podcasts to which you can subscribe.
This regularly updated post provides links to the most popular (defined below) CX podcasts along with their focus, key presenters and durations.
It is, in practice, difficult to determine, as a third party, how many subscribers each podcast has. So, as a proxy, I’m using the number of ratings (as at time of this post) each has received on their Apple Podcast listing. The list is ordered by that number.
To be featured on this list the podcast must be in active, regular production. Podcasts which appear to have ceased production or are only published occasionally have been excluded.
Amazing Business Radio
Interviews of leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.
- Host: Shep Hyken
- Number of Apple Ratings: 79
- Apple Customer Rating: 5.0
- Episode Length: ~30mins
- New Ep: Weekly
The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization
- Host: Forrester
- Number of Apple Ratings: 50
- Apple Customer Rating: 4.8
- Episode Length: <30mins
- New Ep: Weekly
The Intuitive Customer
Discusses how you can improve your Customer Experience and gain growth by understanding your Customer’s behaviour.
- Host: Colin Shaw (Beyond Philosophy LLC)
- Number of Apple Ratings: 48
- Apple Customer Rating: 4.7
- Episode Length: ~30mins
- New Ep: Weekly
The Modern Customer
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
- Host: Blake Morgan
- Number of Apple Ratings: 47
- Apple Customer Rating: 4.9
- Episode Length: ~30mins
- New Ep: Weekly
The CX Leader Podcast
Insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them.
- Host: Steve Walker
- Number of Apple Ratings: 37
- Apple Customer Rating: 4.8
- Episode Length: ~30mins
- New Ep: Weekly
CXChronicles
Discuss all things related to customer experience, customer service, customer success & inside sales.
- Host: Adrian Brady-Cesana
- Number of Apple Ratings: 23
- Apple Customer Rating: 4.8
- Episode Length: ~irregular
- New Ep: ~Irregular
Practical AI: The Capacity for Good
Explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. .
- Host: Various
- Number of Apple Ratings: 14
- Apple Customer Rating: 4.5
- Episode Length: ~40mins
- New Ep: ~Irregular
The Account Experience Podcast
Ian Luck and co-hosts dissect how some of the world’s top brands are leveraging exceptional B2B Account Experiences to create passionate advocates and drive significant revenue growth.
- Host: Ian Luck
- Number of Apple Ratings: 5
- Apple Customer Rating: 5.0
- Episode Length: ~30mins
- New Ep: ~Irregular
Getting to Aha! with Darshan Mehta
Podcast by iResearch discusses customer approaches with a heavy leaning to interviews with companies and industry experts.
- Host: Darshan Mehta
- Number of Apple Ratings: 4
- Apple Customer Rating: 5.0
- Episode Length: 30-40mins
- New Ep: Weekly
Navigating the Customer Experience
Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with.
- Host: Yanique Grant
- Number of Apple Ratings: Not hosted on Apple
- Episode Length: ~30mins
- New Ep: Weekly
