CX General

The Top Customer Experience Podcasts in August ’24

For a niche industry segment, customer experience has a surprisingly deep podcast catalogue. Most of them aren't worth the commute. Here's the regularly-updated list of the most popular CX podcasts, ranked by Apple ratings and filtered to active production, so you can subscribe to the ones that earn their place.

By Adam Ramshaw 3 min read
The Top Customer Experience Podcasts in August ’24
On this page

For a relatively niche industry segment, Customer Experience has a rich variety of regular podcasts to which you can subscribe.

This regularly updated post provides links to the most popular (defined below) CX podcasts along with their focus, key presenters and durations.

It is, in practice, difficult to determine, as a third party, how many subscribers each podcast has. So, as a proxy, I’m using the number of ratings (as at time of this post) each has received on their Apple Podcast listing. The list is ordered by that number.

To be featured on this list the podcast must be in active, regular production. Podcasts which appear to have ceased production or are only published occasionally have been excluded.

Amazing Business Radio

Interviews of leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business.

  • Host: Shep Hyken
  • Number of Apple Ratings: 79
  • Apple Customer Rating: 5.0
  • Episode Length: ~30mins
  • New Ep: Weekly

The CX Cast

Research-based guidance on how to manage customer experience (CX) at any organization

  • Host: Forrester
  • Number of Apple Ratings: 50
  • Apple Customer Rating: 4.8
  • Episode Length: <30mins
  • New Ep: Weekly

The Intuitive Customer‬

Discusses how you can improve your Customer Experience and gain growth by understanding your Customer’s behaviour.

  • Host: Colin Shaw (Beyond Philosophy LLC)
  • Number of Apple Ratings: 48
  • Apple Customer Rating: 4.7
  • Episode Length: ~30mins
  • New Ep: Weekly

The Modern Customer

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.

  • Host: Blake Morgan
  • Number of Apple Ratings: 47
  • Apple Customer Rating: 4.9
  • Episode Length: ~30mins
  • New Ep: Weekly

The CX Leader Podcast‬

Insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them.

  • Host: Steve Walker
  • Number of Apple Ratings: 37
  • Apple Customer Rating: 4.8
  • Episode Length: ~30mins
  • New Ep: Weekly

CXChronicles

Discuss all things related to customer experience, customer service, customer success & inside sales.

  • Host: Adrian Brady-Cesana
  • Number of Apple Ratings: 23
  • Apple Customer Rating: 4.8
  • Episode Length: ~irregular
  • New Ep: ~Irregular

Practical AI: The Capacity for Good

Explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. .

  • Host: Various
  • Number of Apple Ratings: 14
  • Apple Customer Rating: 4.5
  • Episode Length: ~40mins
  • New Ep: ~Irregular

The Account Experience Podcast

Ian Luck and co-hosts dissect how some of the world’s top brands are leveraging exceptional B2B Account Experiences to create passionate advocates and drive significant revenue growth.

  • Host: Ian Luck
  • Number of Apple Ratings: 5
  • Apple Customer Rating: 5.0
  • Episode Length: ~30mins
  • New Ep: ~Irregular

Getting to Aha! with Darshan Mehta

Podcast by iResearch discusses customer approaches with a heavy leaning to interviews with companies and industry experts.

  • Host: Darshan Mehta
  • Number of Apple Ratings: 4
  • Apple Customer Rating: 5.0
  • Episode Length: 30-40mins
  • New Ep: Weekly

Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with.

  • Host: Yanique Grant
  • Number of Apple Ratings: Not hosted on Apple
  • Episode Length: ~30mins
  • New Ep: Weekly
Back to Blog

Related Posts

View All Posts »
Best Practice Customer Experience Team Design

Best Practice Customer Experience Team Design

CX teams without C-suite air cover quietly fail — every time. The structure, talent and reporting line matter, but they're downstream of the one factor most companies underestimate. Here's what a high-performing customer experience team actually looks like, with a CyberCX case study and the non-negotiables for making it work.

10 Customer Experience Influencers You Really Should Follow

10 Customer Experience Influencers You Really Should Follow

The internet is full of CX takes, most of which aren't worth reading. The trick is finding the people who add value and challenge your thinking, then honing your ideas against them. Here are ten Customer Experience influencers worth following — not because they all agree with me, but because they make me think.

Do Your Customer Experience Initiatives Have These Flaws?

Do Your Customer Experience Initiatives Have These Flaws?

Most CX initiatives follow the same flawed playbook: design once, roll out, then relax. That works for a brochure. It does not work for a customer experience. Ten years in industrial process control taught me what continuous improvement actually looks like — here's what to do instead, and why Transactional NPS belongs at the centre of it.

[Case Study]: The Qantas Grounding: A Strategic Customer Experience Initiative

[Case Study]: The Qantas Grounding: A Strategic Customer Experience Initiative

Grounding the entire Qantas fleet looks like a textbook CX disaster — every commentator said so at the time. The alternative scenario, played out over the months that followed, was worse. Here's the case that a sharp short-term shock can be a strategic customer experience decision, not just a brand catastrophe.