CustomerGauge
Net Promoter Score Software

The CustomerGauge platform is unique it’s ability to understand and manage high value, complex B2B relationship. It weighs responses by contact, account and revenue.

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Net Promoter® Management Reporting and Analysis made Easy.

CustomerGauge is an end to end, integrated, Net Promoter Score management system optimised for B2B organisations.

  • Start saving unhappy customers within hours of using CustomerGauge.
  • Uncover actionable customer loyalty insights within days of using CustomerGauge.
  • Generate deep understanding of customer loyalty drivers within weeks of using CustomerGauge.

If you want to use the Net Promoter Score process to drive customer loyalty in your organisation, CustomerGauge is a proven, fast and effective way to make it happen.

To find out more about how CustomerGauge can bring more success to your business book a free consult.

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Net Promoter Score is a powerful customer feedback and change management system that has been used by organisations large and small to drive improvements in company profitability and customer focus.

In overview, CustomerGauge:

  • Integrates into your ecommerce, CRM or accounting system to automatically survey customers about their experience after they interact with you or on a regular basis.
  • Measures customer loyalty using the industry standard Net Promoter Score approach
  • Brings voice of customer feedback into your organisation and delivers understandable and actionable information for all staff
  • Delivers live results to internet based dashboards that can be used by all areas of the organisation to improve customer experience, retention and profit
  • Enables detailed root cause analysis of the customer experience to inform customer change management projects.
  • Provides real time service recovery tools that enable you to quickly deal with unhappy customers and turn them into promoters for your business.
  • Is simple to use, quick to implement
  • Multi-channel enabled – collect data via email, web kiosk, call centre, etc.

Gartners #1 B2B VoC Platform

Gartner goes on to say “CustomerGauge has the top score for the enterprise B2B use case. Its application is primarily targeted at midsize and large B2B organizations with up to 1,000 end users that are seeking to monetize a Net Promoter Score (NPS) program.”

The Ultimate Account Retention Suite

All customers are valuable, but not all are worth the same value. Get real-time updates on revenue vs. customer gained/lost over time and track the accumulated retention against your targets.

Account Intelligence

Find growth in all the right places with cutting-edge technologies that predict churn, identify opportunities and track retention revenue with precision.

Account Risk Assessment and Action

Absolutely have loved working with Genroe & the CustomerGauge team. They have been very supportive, above and beyond compared to any other business I have ever worked with

David Schekoske
Iron Mountain

One of the Managing Directors, who is in his late 50s, said when we put CustomerGauge in his business: it’s the single most transformational thing he’s ever seen in his 30 years in leadership.

Jeff McLean
Grays

If you are passionate about delivering a best in class customer experience then unreservedly, I recommend you partner with Genroe and CustomerGauge.

Peter Perla
Sumo

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We’ll show you how to tie your B2B experience data directly to revenue and grow faster.

Monitor & predict churn to drive transformational change in your organisation.

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Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.