Best Practice

The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]

Three minutes after your first NPS survey closes, somebody senior will be pounding the desk for a report. The question is what to put in it beyond the score. This on-demand webinar covers small-sample handling, why score-focus backfires, reducing score-begging, and the nine elements every NPS report should include.

By Adam Ramshaw 1 min read
The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations.

The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

In this webinar, we’ll discuss

  • Dealing with small sample sizes
  • Why you shouldn’t focus on score
  • How to deal with scores that seem wrong.
  • How to reduce score begging
  • Exactly what to include in your report
  • And more.
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    Last updated Jan 30, 2024

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